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About Your Order 

Contact our friendly customer service team if you have any questions about your order, need your order number, or instructions to build your product, or require additional information about a service.

About Your Delivery 

You will receive an email to confirm you when your order is out for delivery. We estimate your order delivery will take between 3 to 5 working days. If you aren't present on the day of the delivery or you need to arrange a change in the delivery address, please contact our customer service team as soon as possible.
Please keep in mind that a signature will be required upon delivery, unless we receive an email from you authorising that the goods can be left somewhere safe. Read our full Delivery Information to find further details.

About a Return or an Order Cancellation 

    If your product is defective or unsatisfactory, we ask please that you to return it to us unused within 21 days. On the other hand, if you wish to cancel your order, we can do it as long as you contact our customer service team before your order is dispatched. Please read our full returns policy for more details.

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    Tildenet Group Ltd
    Journal House
    Hartcliffe Way
    BS3 5RJ UK

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