Frequently asked questions

 

How long will it take for my parcel to arrive?

All standard orders are normally delivered within 3 - 5 working days providing the product is in stock.

 

Will I need to be at home to sign for the delivery?

A signature will be required upon delivery unless we have authorisation from you that the goods can be left.

 

What if part of my order is out of stock?

We try very hard to match stock levels to demand, but if your order is likely to be delayed pending stock availability we will let you know as soon as possible.

 

What if I need to return an item?

Please see our returns/cancellation policy on the Delivery and returns page.

 

Where can I find advice about growing vegetables in planters?

All our patio planters and Vigoroot planters come with helpful growing guides printed on the inside of the packaging. 

 

 If you cannot find the answers to your question, here or elsewhere on the website,  then our friendly customer service team are on hand to help.

Email us at: [email protected]

Call us on: 0117 9341799 (lines open Mon-Friday between 9am and 5.50pm)

Write to us at: Haxnicks Customer Services, Journal House, Bristol, BS3 5RJ